terrific twitteriffic support.

After my switch to twitterific a couple of weeks ago, I had a problem with an in app purchase. Which was detailed on this blog as a problem with the app store process here http://geoffsrandomthoughts.blogspot.com/2010/07/itunes-store-bug-and-in-app-purchase.html

I fired off emails to Twitterific and Apple support and Twitterific came back with a far more timely and useful response that if I redid the purchase with the same iTunes account, I wouldn't be charged again. The action of re-purchasing the in app upgrade informed me that I'd already purchased it, so wouldn't be charged again.

Unfortunately Apple came back with a very generic answer which didn't help me one bit. I can't fault apple for this for the simple reason that there are 200,000 apps in the store and they can't know each one intimately, but there should be a requirement on their part to have enough information about each an every app.

One of the things that Apple Store support pointed out was that I could download any app again, so long as it was still available in the app store. Therefore if a developer decides to withdraw an app, the user is left high and dry, this is different to the traditional app purchasing model.

The other thing that occurs is that at some point, Apple will stop supporting IOS 2.0, Does this mean that at some point, Apple will remove all IOS 2.0 apps from the app store?

Anyway, app store thoughts aside, if you want a fantastic Twitter App, get Twitteriffic, if you want top notch support, get Twitteriffic, and if you want fantastic apps to be available, buy them where you can see the value.

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