Skip to main content

Posts

Showing posts with the label Customer Service

Amazon Customer Service - The Good, the Bad and the Kindle

Please find below my account of my interactions with Amazon's customer service desk, Unfortunately I don't have a photographic memory, so all 'Quotes' are paraphrased. ------------------------------------------------------------- I've not had the best of weeks, on Monday Morning I tweaked my back whilst putting something away in a drawer, then Tuesday was a day of re-immersing myself back into a project at work, which had been on hold for over a month. On Tuesday evening, in an effort to wash away a day of concentration and rest my back, I settled down with my Kindle to continue my Journey into 'The Rook' (which is a fun Sci Fi book by Daniel O'Malley) and I quickly saw that there was something wrong with the screen. The screen showed text on 2/3rds of the text, but the other 1/3 was lines and lines and lines... (Thanks Tubbs) After a little research on the web, it became clear that this was a common problem on e-Ink Kindles, so I logged onto ...